Refund policy
THE AIRA STORE — RETURN & REFUND POLICY
At The Aira Store, customer satisfaction is important to us. Please review our 3-day return policy below prior to making a purchase.
3-Day Return Policy We offer a 3-day return policy, which means you have 3 days after receiving your item to request a return.
To be eligible for a return:
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The item must be unused, unworn, unwashed, and in the exact same condition that you received it.
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The item must be in its original packaging with all tags attached.
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You must provide a receipt or proof of purchase.
How to Initiate a Return To start a return, contact us at support@theairastore.com within 3 days of delivery.
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If your return request is approved, we will send you detailed shipping instructions on how and where to send your package.
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Items sent back to us without first requesting a return will not be accepted.
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Customers are responsible for paying their own return shipping costs unless the item arrived damaged or defective.
Damages and Defects Please inspect your order immediately upon receipt. If your item is damaged, defective, or if you received the wrong product, email support@theairastore.com within 24 hours of delivery with photos or video evidence so we can evaluate the issue and arrange a replacement or solution.
Exchanges The fastest way to exchange an item is to return the original product following the steps above. Once your return is accepted, you can make a separate purchase for the new item.
Refunds We will notify you once we have received and inspected your returned item. If approved, your refund will be automatically processed back to your original payment method within 5–7 business days. Please note that processing times may vary depending on your financial institution.
Contact Us For any return-related questions, reach out to us at:
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Email: support@theairastore.com
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Store: The Aira Store